Terms and Conditions

The below phrases have the following meanings:

“We”, “us” and “our” means The Paper and Ribbon Co.
“You” means the person or persons who are contracting for our services
“these terms” means the terms and conditions of The Paper and Ribbon Co.

All orders and dealings with us are subject to these terms – as a result, please ensure that you have read these terms and are happy with them before ordering from us or booking with us. Whilst we should be grateful if you would provide us with written confirmation of your acceptance of the terms, we will act on the basis that any order received from you, and your continued use of The Paper and Ribbon Co., signifies your acceptance of these terms.

Please note that we reserve the right to change these terms at any time – we will notify you of any changes made, in correspondence during our contract.

Who We Are

We are The Paper and Ribbon Co. a trading name of sole trader Zara Sproston. We operate the website www.thepaperandribbonco.co.uk and other ecommerce stores on marketplaces under the name of The Paper and Ribbon Co.

Our trading address is 17 Swallow Close, Meir Park, Stoke-on-Trent, Staffordshire, ST3 7FN.

How To Contact Us

You may contact us at any time using our contact for, via email at zara@thepaperandribbonco.co.uk or via the above address.

How We Contact You

We will need to contact you at various times about your stationery, we will do so via email. You are responsible for ensuring the email address provided is in regular use and to monitor all inboxes including spam for our communications.

Ordering From Our Website

Our studio collections are available to purchase on our website www.thepaperandribbonco.co.uk. These products can be personalised using the available options before adding any items to your basket. To complete your purchase, proceed to the checkout and press the ‘Pay Now’ button.

Our acceptance of your order will take place when we email you to accept it (your order confirmation email), at which point a contract will come into existence between you and us. Please check the product information, processing times, and any personalisation details you have provided, carefully before you submit your order.

If we are unable to accept your order, we will inform you and refund the product price. This may be because the product is out of stock, because of unexpected limits on our resources, because we have identified an error in the price or description of the product, because we have withdrawn the product, or because we are unable to meet a delivery deadline you have specified.

Ordering Semi-Custom Stationery

As we want you to feel comfortable about contacting us, and to ensure that our quotes/design proposal are as accurate as possible, all correspondence between you and us prior to your acceptance of a quote is free of charge and does not create or impose any obligations on either you or us.

Please note that the prices stated on our website are subject to change and are provided for indicative purposes only.

We will provide you with a written quote/design proposal for your order prior to undertaking any work for you. The quote/design proposal will remain valid for 30 days from the date it is sent to you, so it may be accepted by you at any time during this period. To avoid any misunderstanding as to whether or not a quote/design proposal has been accepted, we must have received your signed contract and deposit within this period.

Quotes are provided on the basis of the information that has been provided to us in writing prior to the quote being prepared and on the assumption that there are no additional or unusual circumstances that may apply to the order (such as very short deadlines, changes to your delivery address, or details or any other matters which may impact on our ability to commence, continue or complete your order). Any changes that you make to your order which are not envisaged by our quote shall not be binding on us unless we expressly accept them. We reserve the right to request additional payments if the changes require additional work.

Once you have accepted a quote/design proposal and signed the contract, we will send you an invoice for your order. We require a non-refundable payment (“the deposit”) of 50% of the invoiced sum before we will start work on your order.

We currently only accept payment in sterling.

We will require payment of all outstanding sums before sending any order for printing.

Processing Times / Production Schedule

As there are several steps in the creation of your order, the times to provide your order are subject to change. Unless we have confirmed differently in correspondence, you should generally work on the basis that we will need a minimum of 28 days to provide your order from the date we receive all the details required for inclusion into the stationery.

We will always endeavour to comply with timescales that are discussed in correspondence but please note that all timings are given for estimation purposes only and we cannot be responsible for delays that are caused by matters that are outside our reasonable control (including matters like postal strikes/delays, deliveries being missed due to no-one being at home and so on).

If we tell you that we need details by a certain date, we cannot be responsible for any problems that occur (including late delivery), if you do not respond in the required time.

Personalisation and Proofing

Content and wording for all stationery items must be provided electronically. The wording is to be provided via the “Information Form”, this will be sent to you via email next business day after either ordering or paying your deposit invoice. The wording provided by the client is what will be used on the stationery. Please ensure that the information supplied for your stationery is your final draft and accurate to minimise amendments and the need for reproofing. If this document has to be amended you may incur a charge.

You are responsible for proofreading and checking the spelling, grammar, punctuation, and correctness of all information before approving the proof and giving instruction to print. We do not accept responsibility for designs that are signed off and subsequently printed with any errors, and we will not be liable for any resulting costs.

Please provide any amendments to proofs within a reasonable timeframe to ensure that your order can be completed within the original processing imescale. We cannot accept responsibility for delivery delays resulting from untimely communication during the proofing process.

We include two rounds of proofing with all stationery orders and contracts. Additional rounds of proofing are subject to charge depending on the item(s) including with an average price point of £15 per revision.

Our Products

As with all printed products, we cannot guarantee that the print and finish of the stationery in real life will exactly match what is shown on your computer screen. It is recommended that a sample pack of the stationery is ordered prior to confirming your order or booking – this will give a more accurate idea of the product and its colours, but a 100% colour match is never guaranteed. 

The Paper and Ribbon Co. cannot accept the responsibility for variations in size, colour or texture of card or other materials. Although every effort is made to make sure all items are made to highest quality, due to the majority of our products being handmade, no two products will be exactly the same and as such minor variations are to be expected and are not deemed faults.

We do our best to ensure product availability is accurately displayed on our Website. We reserve the right to temporarily remove any product for sale and to discontinue any item completely at our discretion.

By default, products will be delivered unassembled (unless otherwise stated in the product description or contract). If you wish for your order to be assembled by us, this may be subject to availability and will incur an additional assembly fee if available.

Delivery

Unless otherwise requested, delivery is via Royal Mail Tracked, Special Delivery, a courier service or some other method which requires a signature for receipt.  It is your responsibility to ensure someone is present at the given address to sign for the parcel on the delivery date stated. Delivery costs are paid for by you and unless otherwise stated, you must allow at least four working days for delivery from the date of postage.  Whilst we will take care to package your stationery as safely and securely as possible, we cannot be held liable for late delivery, loss or damage in transit.

Cancellations

Orders can be cancelled as long as proofs have not be approved and production has not commenced. Refunds are at our discretion to a maximum of 50% for Studio Collection or marketplace orders, deposits paid on semi-custom work are non-refundable. If you wish to cancel after production has started, we reserve the right to charge for work done to date. Any refunds after proof approval are at our discretion.

To cancel, email us with your order number (if relevant) and reason for cancelling. If we approve your cancellation, you’ll be refunded automatically on your original payment method within 14 days. Please remember it can take time for your bank or credit card company to process and post a refund. If more than 14 business days have passed since we approved your refund, please contact us.

All items remain the property of The Paper and Ribbon Co. until paid for in full.

Returns and Refunds

You do not have a statutory right to change your mind in respect of personalised products (e.g. printed with your wedding date). These items are produced to order, and they cannot be returned or refunded unless they are damaged or incorrect (as a result of a mistake we have made) on arrival.

In the unlikely event that you feel there is a mistake in the order due to an error on our part, please contact us in writing as soon as possible (and in any event within five working days of receipt of the order).  If requested by us, you should return the faulty stationery to us in its original packaging – we will refund the costs of postage to you in the event that we accept responsibility for the mistake.  Refunds are issued at our discretion.

General Terms

Our products are for personal use by you only.  You may not sell or re-sell any of our products.

All artwork and designs are copyright of The Paper and Ribbon Co..  Any designs provided to you will remain the copyright of The Paper and Ribbon Co. and no artwork sent to you is available for re-publishing or re-sale.

All designs, images, and written content available on our Website, social media pages, and products, in both digital and print formats, are the property and copyright of The Paper and Ribbon Co. and may not be reproduced by you or any third parties without prior written consent. Any improper or illegal use of our stationery, artwork, images, copy, or designs will be pursued to the fullest extent permitted by law.

We reserve the right to use images of your order for promotional purposes on our Website, social media accounts, and at wedding fayres, showcases, and events. We may also share “behind the scenes” imagery or footage during production, which may include sightings of your order (in part or in entirety). Your name and wedding details (e.g., venue name, ceremony time, wedding date) may be visible, but we will not clearly show your personal contact information (such as address, email, or phone number).

We will endeavour to supply you with your order and meet your requirements but cannot be held liable for situations beyond our reasonable control – for example discontinued materials, postal disputes, acts of god, strikes, adverse weather, fire, flood, serious ill health and so on.

The Paper and Ribbon Co. takes no responsibility for ensuring that its stationery or envelopes provided comply with postage regulations for countries outside of the UK. If you are concerned there may be a problem please ask us for dimensions so you can check. We can look into providing alternative sizes to suit but we must be informed of this prior to starting the job.

Nothing in these Terms is intended to override your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Last Updated

18th March 2025